Udemy - ISO - IEC 20000-1 - 2018 - Service Management System Essentials torrent

ISO/IEC 20000-1:2018: Service Management System Essentials

https://WebToolTip.com

Published 6/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 3h 11m | Size: 1.47 GB

Learn the principles, implementation, and certification process of ISO/IEC 20000-1:2018 for effective service management

What you'll learn
Understand the fundamentals and importance of ISO/IEC 20000-1:2018 in service management.
Explore the key requirements, processes, and principles of a service management system (SMS).
Learn how to design, implement, and improve IT services using ISO/IEC 20000-1:2018.
Discover the certification process and best practices for maintaining compliance.

Requirements
No prior knowledge of ISO/IEC 20000-1:2018 is required.
A basic understanding of IT service management is helpful but not necessary.
A desire to learn about service management systems and their implementation.