Udemy - Generative AI For Customer Experience Analyst torrent

Generative AI For Customer Experience Analyst

https://WebToolTip.com

Published 7/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 257.05 MB | Duration: 1h 40m

1000+ GenAI prompts for Customer Experience (CX), Smart Prompts. Seamless Experiences. Happier Customers.

What you'll learn
Understand how Generative AI and Large Language Models (LLMs) are transforming CX across industries
Access and adapt a prompts with 1000+ expert-level templates for CX analytics and engagement
Redefine the role of CX analysts in the AI-driven landscape with real-world use cases
Map generative AI capabilities across the full customer lifecycle using 360-degree frameworks
Apply structured prompt engineering techniques (zero-shot, one-shot, few-shot) to CX tasks
Generate customer personas and empathy maps using behavioral and feedback data
Craft dynamic, personalized content for emails, offers, chat replies, and onboarding flows
Analyze and summarize CSAT, CES, and NPS responses using AI-powered prompt templates
Use prompt chaining to extract themes, detect urgency, and cluster customer reviews
Identify friction points, tag predictive churn signals, and visualize trends using AI-generated dashboards
Create localized, multi-language content and campaigns powered by dynamic prompts
Build and automate weekly insights, journey summaries, and SOPs using CX workflow prompts
Translate raw survey, chat, or review data into actionable, empathetic business decisions

Requirements
A basic understanding of customer experience concepts
Interest in learning how AI, especially large language models (LLMs), can be used to automate, enhance, and personalize customer interactions
An open mindset for testing and crafting prompts—curiosity and iteration are key to success in this course