Udemy - The Complete Customer Success Manager Course torrent

The Complete Customer Success Manager Course

https://WebToolTip.com

Published 5/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.90 GB | Duration: 6h 18m

Customer Success | Retention Strategies | Metrics | CSM Tools & Frameworks

What you'll learn
CSM Fundamentals: Learn the role and impact of a Customer Success Manager, and how this function supports customer outcomes and business growth.
Core Competencies: Build critical skills across both technical tools and interpersonal communication—essential for any client-facing role.
Retention & Engagement: Explore scalable strategies to reduce churn, foster loyalty, and implement practical vendor-lock techniques.
Success Metrics: Gain fluency in key indicators like Net Promoter Score (NPS) and churn rate—and learn how to interpret them to drive action.
Frameworks for Delivery: Master a structured, repeatable approach across onboarding, adoption, expansion, and renewal.

Requirements
No prior experience is needed. This course is designed for both beginners and working professionals. All concepts are explained from the ground up with clear, practical examples. A willingness to learn and apply new frameworks is all you need.