Workforce management Real Time Analyst
https://CoursePig.com
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.27 GB | Duration: 1h 58m
Everything you need to know to get promoted as a Real time analyst in a call center and boost your income!
What you'll learn
How to work as an Intraday Traffic in Workforce management
Requirements
call center experience
Description
Learn what are the duties of a Real Time Analyst with the Workforce Management department and learn how to control Queues, generate reports and interpret Intervals, also you will be able to know what are the most common reports that are generated.
Key concepts